Last Updated: October 2026

Welcome to Poornima (“shreepoornima.com”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, mobile application, and the purchase of our Pooja Kits and spiritual goods. By visiting, browsing, or purchasing from our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Conditions & Website Use

• Eligibility: By using this site, you represent that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

• Accuracy of Account Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You are responsible for maintaining the confidentiality of your account password.

• Service Modifications: We reserve the right to refuse service to anyone for any reason at any time, as well as modify or discontinue services, products, or pricing without prior notice.

2. Products, Pricing & Availability

• Product Representation: We make every effort to display the colors, design details, dimensions, and images of our products (including brassware, diyas, and samagri) as accurately as possible. However, as many of our ritual items involve traditional craftsmanship, minor variations in color, texture, or finish may naturally occur.

• Pricing Currency: All prices displayed on shreepoornima.com are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• Errors & Omissions: In the event that a product is listed at an incorrect price due to a typographical error or technical glitch, we reserve the right to cancel or refuse any orders placed for that product, even if the order has been confirmed and payment processed. In such cases, a full refund will be issued promptly.

3. Orders, Payments & Cancellations

• Order Acceptance: Receipts of an order confirmation email do not signify our final acceptance of your order. We reserve the right to accept or decline your order for reasons including stock unavailability, payment authorization issues, or suspicion of fraudulent activity.

• Payment Gateways: We accept payments through secure, encrypted third-party payment gateways (including Credit/Debit Cards, Net Banking, UPI, and Digital Wallets). By making a payment, you confirm that you are authorized to use the designated payment method.

• Order Cancellations: Requests for order cancellations are subject to our Return & Refund Policy and must be submitted prior to order dispatch.

4. Intellectual Property Rights

• All content on shreepoornima.com—including website design, logos, product descriptions, images, graphics, audio clips, video prompts, custom CSS, and branding materials—is the exclusive property of Poornima and protected under applicable copyright, trademark, and intellectual property laws in India.

• Unauthorised copying, reproduction, distribution, or commercial exploitation of any material on this website without explicit written permission from Poornima is strictly prohibited.

5. Third-Party Links & External Tools

• Our website may contain links to third-party services, social media platforms, or courier tracking tools that are not owned or controlled by Poornima.

• We are not responsible for inspecting, evaluating, or guaranteeing the content, policies, or practices of third-party websites. Any interaction with third-party links is done entirely at your own risk.

6. User Comments, Feedback & Reviews

• If you post reviews, testimonials, or comments on our website or official social media channels, you grant Poornima a non-exclusive, royalty-free right to use, reproduce, modify, adapt, publish, and display such content across our marketing materials.

• You agree that your comments will not violate any rights of third parties, nor contain unlawful, abusive, or obscene material.

7. Limitation of Liability

• To the fullest extent permitted by law, Poornima, its founders, team members, and affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, our products or website services.

• While we ensure high standards for all natural and traditional ingredients in our Pooja Kits, users are advised to follow safety guidelines when lighting diyas, dhoop, or camphor. Poornima is not responsible for damages resulting from improper usage or mishandling of fire elements during rituals.

8. Governing Law & Dispute Jurisdiction

• These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

• Any disputes, legal claims, or proceedings arising out of or related to your use of shreepoornima.com shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

9. Changes to Terms & Conditions

We reserve the right to update or replace any part of these Terms & Conditions at our discretion by posting updates directly to our website. It is your responsibility to check this page periodically for changes.

10. Contact Information

For questions regarding our Terms & Conditions, please contact us at:

• Brand Name: Poornima (shreepoornima.com)

• Email: Desk@shreepoornima.com

• Official Support Line: +91 9336126519,+91 8795406705