Last Updated: October 2026

At Poornima (“shreepoornima.com”), we are deeply committed to protecting the privacy, security, and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, share, and safeguard your data when you visit our website, register an account, or purchase our Pooja Kits and ritual essentials.

1. Information We Collect

We collect information necessary to process your orders, improve your shopping experience, and communicate with you effectively.

• Personal Identifiable Information (PII): When you make a purchase or create an account, we collect your name, shipping address, billing address, phone number, and email address.

• Payment Information: Payment processing is handled securely by certified third-party payment gateways (such as Razorpay, Paytm, or Cashfree). Poornima does not store or process your credit/debit card numbers, CVVs, or UPI PINs on our servers.

• Device & Usage Data: When you browse shreepoornima.com, we automatically collect non-personal data, including your IP address, browser type, operating system, referring URLs, and interaction patterns on our website pages.

2. How We Use Your Information

We use the collected information for specific, legitimate operational purposes:

1. Order Fulfillment: Processing transactions, packing orders, and arranging delivery via courier partners.

2. Customer Communication: Sending order confirmations, dispatch notifications, invoice details, and tracking updates via Email, SMS, or WhatsApp.

3. Customer Support: Resolving queries, handling returns, or addressing complaints regarding your Pooja Kits.

4. Website Optimization: Analyzing traffic patterns, improving UI/UX design, and customizing your overall browsing experience.

5. Marketing & Promotions: Sending seasonal offer alerts, festival discounts, and newsletters (only if you have explicitly opted in). You can unsubscribe from promotional messages at any time.

3. Data Sharing & Third-Party Disclosure

We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared strictly on a need-to-know basis with trusted partners who assist us in operating our business:

• Logistics & Courier Partners: Name, shipping address, and phone number are shared with delivery services (e.g., Delhivery, Blue Dart) solely to deliver your orders.

• Secure Payment Processors: Transaction details are shared with encrypted payment gateways to authorize and verify payments.

• Legal & Regulatory Requirements: We may disclose personal data if required by law, court orders, or governmental regulations to protect our rights or prevent fraud.

4. Cookies & Tracking Technologies

shreepoornima.com uses cookies and pixel tags to enhance your experience:

• Essential Cookies: Necessary for core site functionality, such as keeping items in your cart as you navigate pages.

• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics) so we can optimize speed and layout.

• Preference Cookies: Remember your settings, such as currency or login details, for convenience.

You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features on our site.

5. Data Security Measures

We implement robust administrative, technical, and physical security measures to safeguard your personal information:

• SSL Encryption: All data transmitted between your browser and our website is protected using standard 256-bit SSL (Secure Socket Layer) encryption.

• Restricted Access: Access to personal user data is restricted exclusively to authorized team members who require it to fulfill their duties.

• Secure Server Storage: Data is stored on protected, firewall-monitored servers with regular vulnerability assessments.

6. Your Rights & Data Control

You have full control over your personal information:

• Access & Update: You can access and update your personal account details anytime by logging into your account on shreepoornima.com.

• Data Deletion: You have the right to request the deletion of your account and personal data from our system by contacting customer support.

• Opt-Out: You can opt out of receiving promotional emails at any time by clicking the ‘Unsubscribe’ link at the bottom of any email or messaging us directly.

7. Children’s Privacy

Our website and products are intended for general audiences and are not directed to children under the age of 18. We do not knowingly collect personal information from minors.

8. Updates to This Privacy Policy

Poornima reserves the right to modify or update this Privacy Policy at any time. Any changes will take effect immediately upon being posted on this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us / Privacy Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

• Brand Name: Poornima (shreepoornima.com)

• Privacy Officer / Support Email: Desk@shreepoornima.com

• Official Phone Line: +91 9336126519,+91 8795406705

• Operating Address: Office No. 17, 18, First Floor SGM Plaza, Arya Nagar, Kanpur – 208002