Last Updated: October 2026

At Poornima (“shreepoornima.com”), we understand that receiving your sacred Pooja Kits and ritual essentials in a timely, respectful, and safe manner is an essential part of your spiritual preparation. Every order is packed with utmost devotion, purity, and precision to ensure that all sacred elements reach your doorstep intact and ready for your rituals.

1. Order Processing & Handling Time

• Standard Processing Time: All orders are processed within 1 to 2 business days (excluding Sundays and national holidays) after receiving your order confirmation email.

• Peak Festival Seasons: During major festival seasons (such as Diwali, Navratri, Ganesh Chaturthi, and Raksha Bandhan), processing times may extend to 2 to 3 business days due to high order volumes. We strongly recommend placing pre-bookings well in advance.

• Order Verification: In case of incomplete delivery addresses or contact details, our customer support team may reach out to verify your details prior to dispatch, which may briefly affect dispatch timelines.

2. Shipping Destinations & Dispatch Locations

We ship across all major pin codes in India, covering metro cities, tier-2, tier-3 towns, and remote regional areas through reliable domestic courier networks (such as Delhivery, Blue Dart, DTDC, and India Post).

Please note: We currently do not offer direct international shipping through our standard checkout. For international custom orders, please contact our support team directly.

3. Estimated Delivery Timelines

Estimated delivery times start from the date of dispatch:

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad): 2 – 4 business days.

• Rest of India (State Capitals & Major Towns): 4 – 6 business days.

• Tier-3 Cities, Rural & Remote Locations: 6 – 8 business days.

(Note: Delivery timelines are estimates provided by our logistics partners. Unforeseen weather conditions, regional delays, or transportation disruptions may occasionally impact these timelines.)

4. Shipping Charges

• Standard Domestic Shipping: Shipping rates are calculated at checkout based on package weight, volume, and destination pin code.

• Promotional Free Shipping: We may offer Free Shipping on orders above a specified threshold value (e.g., Orders above ₹999). Active free-shipping offers will be automatically applied at the checkout page.

5. Order Tracking & Dispatch Notifications

Once your Poornima Pooja Kit is packed and handed over to our courier partner:

1. You will receive an automated SMS and Email Notification containing your Order Tracking ID and the courier partner link.

2. You can track your shipment live using the link provided or by logging into your account on shreepoornima.com.

3. Please allow up to 24 hours for the tracking information to update after receiving the dispatch confirmation email.

6. Address Changes & Delivery Attempts

• Incorrect Address Details: Please ensure that your delivery address, landmark, and contact mobile number are entered correctly during checkout. Poornima is not responsible for delayed or failed deliveries resulting from inaccurate address information provided by the buyer.

• Address Modification: If you need to update your shipping address, please email or call our support team within 12 hours of placing your order. Once an order has been dispatched, the shipping address cannot be modified.

• Delivery Attempts: Our courier partners will attempt delivery up to 2–3 times. If you are unavailable, the courier executive will contact you via phone. If all delivery attempts fail, the package will be returned to our warehouse as ‘Undelivered’. Re-shipping charges will apply to re-dispatch returned parcels.

7. Damaged, Tampered, or Missing Items in Transit

We take exceptional care in multi-layer protective packaging for brassware, diyas, liquids (samagri), and delicate ritual goods. However, if your package arrives damaged or tampered with:

• Do Not Accept Tampered Boxes: If the outer packaging appears visibly torn, opened, or heavily damaged upon arrival, please refuse delivery and inform us immediately.

• Reporting Transit Damage: If you discover damaged or missing items upon opening the package, report it to us within 48 hours of delivery.

• Unboxing Video Requirement: To process quick replacements for transit damages, we kindly require a clear, uninterrupted unboxing video showing the unopened outer box, courier label, and opening process.

8. Contact Our Shipping Support

If you have any questions, delivery queries, or tracking concerns regarding your order, please feel free to reach out to our dedicated support team:

• Brand Name: Poornima (shreepoornima.com)

• Email Support: Desk@shreepoornima.com

• Customer Care Line: +91 9336126519,+91 8795406705

• Support Hours: Monday to Saturday | 10:00 AM – 6:30 PM IST